Frequently Asked Questions
This is my first time using My Records, where do I start?
- Your account will be available for use the day following your admission to Lone Star College System. It may take a few days longer for new employees to gain access.
- You will need to retrieve your assigned ID and password the first time you access MyRecords. On the Home Page, in the header, select "Get ID and Password". This will take you through the process of retrieving your ID and creating a password. Your password must be 6 to 9 characters in length using both numbers and letters.
- Watch Tutorials on how to get started with My Records
What if I have used My Records (StarGazer) but have forgotten my ID and/or password?
- You can retrieve your ID and reset your password by clicking on the link "Get ID/Reset Password" at the top of the "Main Menu" page. You will be asked to create another password. It must be 6 to 9 characters in length using both numbers and letters. Your new password can not be the same as your last three passwords.
- Watch Tutorials on how to get started with My Records
What is My Records?
- MyRecords is a Web interface that allows you to access information contained in the administrative database used by Lone Star College System.
Watch Tutorials on how to get started with My Records
For students:
Look up a course schedule
Search for classes
Register or Add classes
Drop classes
View your class schedule
Get information on financial aid status
Make payment via credit card
Find out about account balances
Get grades and grade point average
View an unofficial transcript
Request an official transcript
View your entire Lone Star College System record
Review your test scores
Check your progress in an academic program
Complete course evaluations
For faculty:
Post grades
Get a class roster
Get a class schedule
View advisees
View course evaluation results
Search for classes
For all employees:
Get vacation balances
Check on available sick leave
Review stipends
Access the Job Application Review (JAR)
View position summaries
Why is My Records not availiable after 11:00 p.m.?
- MyRecords is unavailable after 11:00 p.m. until 5:00 a.m. for maintenance and backups. In addition, maintenance will occasionally be performed on Sunday from 1:00 a.m. until noon.
How do I print a form using my browser?
- For PC Users
You can print a form by clicking the Print icon on the Toolbar of your browser. Alternately, you can click File, and then click Print in the drop-down menu. Then click OK in the displayed Print dialog box. The document will be printed on the printer indicated in the text field Name in the Print dialog box. You can change the destination printer by selecting another printer in the Name drop-down list box and then click OK. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File, then click Print, and then click Properties in the Printer dialog box. A Document Properties dialog box will appear. Click the Page Setup tab and then the Landscape radio button in the Orientation section of the dialog box. Click OK to set the Landscape mode and OK once more to print form. After the form has printed you might want to reset your system back to Portrait mode by following the same procedure you used to set Landscape mode.
- For Macintosh Users
You can print a form by clicking the Print icon on the Toolbar of your browser and then click Print in the pop-up dialog box. Alternately, you can click File, and then click Print in the pop-up dialog box. The document will be printed on the printer indicated at the top of the pop-up dialog box. You can change the destination printer by clicking on the Apple icon in the upper left-hand corner of the window and then clicking Chooser in the drop-down menu. The Chooser dialog box will display a graphic of all the printers set up for your Macintosh. Select the new printer by clicking on the appropriate icon and then close the dialog box by clicking the upper left corner of the box. Some of the forms will be more legible if you print them using Landscape mode. To print a form in Landscape mode, click File and then Page Setup in the drop-down menu. Click the Orientation icon to change the printer setting from Portrait to Landscape mode. The accompanying graphic will illustrate that you made the change. Click OK to enable the setting and print the form using the instructions presented previously.
Does MyRecords leave a "cookie" on my desktop to support its navigation?
- MyRecords puts a session cookie on your desktop when you log into the system. When you close your browser, the cookie is erased.
I am getting a slow response to my queries. What is the problem?
- There are a number of conditions that might affect your response time in MyRecords. Often an increase in the response time is related to traffic over the communication lines. Depending upon your location, MyRecords uses your campus Intranet, the Internet or both. The number of users on any portion of those systems will often slow the response time for everyone. Downloading large files via your institution's communications lines will drastically increase response time for all other users on the system. High levels of MyRecords use by other members of your institution also affect your response time. This is caused not only by increased user traffic, but also by the additional processing required of the institution's host machine to respond to MyRecords queries. An example of a high-use time period would be during your institution's Web registration period. You may also experience slower performance during peak usage periods for your Internet Service Provider (ISP). You should notify your IT staff if you continue to experience poor performance during non-peak usage periods.
How do I register for continuing education courses using MyRecords?
What are the qualifications to register using My Records?
- For credit courses My Records (StarGazer) registration is an option if you:
• Were enrolled in a course at Lone Star College System during the last calendar year, and
• Are taking credit classes with a TASP status of Exempt (E) or Passed (P), and
• Have all holds cleared.
- For Continuing Education courses My Records registration is an option if you:
• Pay at the time of registration using one of the following credit cards: Visa, Master Card, American Express, or Discover, and
• Have met all financial obligations to the college district.
If you do not meet the above requirements contact your college admissions office.
Who do I contact if I have more questions, problems or need additional assistance?
- You may send an e-mail to myrecords@lonestar.edu or call the System Office (System Office) Help Desk, Monday through Friday between 7:00 a.m. and 5:00 p.m. at (832) 813-6600.