B-2-2

Under general supervision position provides information and assistance in diagnosis and resolution of problems from multiple individuals. May be in person or through phone inquires. Activities are generally non-routine and require independent judgment to resolve issues. Position refers problems to experts as needed. Primary responsibility involves manager satisfaction and issue/problem resolution. May track and document problems and report on information. May be responsible for compliance issues and state reporting. May process payroll for a department. May suggest policy/procedure changes in response to problems. Generally requires specialized training on technical systems as well as problem solving.

Knowledge, Skills, Experience

Associate's degree preferred. Three+ years related (to specialized area) work experience.