Assistant III, Systems Administration

PURPOSE AND SCOPE:

Under general supervision, performs a variety of technical and general administrative duties that support the function of the Information Technology Department. This includes performance of basic administrative support duties as required.

ESSENTIAL JOB FUNCTIONS:

• Monitor and track expenditures coming through department to coordinate and facilitate appropriate utilization of resources; this includes maintaining records of travel expenditures, vacation and sick time documentation, ability to obtain quotes, and schedule meetings and training sessions.

• Responsible for maintenance and preparation of Unix and Colleague security login specifics.

• Acts as second level support to help desk with routine problems and refers complex technical problems to appropriate resource.

• Respond to end user requests for scheduling meetings, conferences, training sessions, taking messages, relaying information.

• Screens visitors and responds to general public requests for routine information.

• Generates Colleague support team productivity reports and maintains the task database.

KNOWLEDGE, SKILLS, EXPERIENCE:

Required:

• High school diploma.
• Training in computer applications plus two years experience in high tech environment supporting technical department.
• Must have a good conceptual understanding of the Information Technology field and be able to apply that knowledge in performance of administrative support duties.
• Excellent oral and written communication skills are essential. Math and systems logic skills must be good.

EQUIPMENT USED:

PC workstation running on a LAN in a Microsoft Windows environment, spreadsheet, word-processing and relational database software (preferably Microsoft Access), calculator, phone and other general office equipment.

CONTACTS:

Contact with faculty and staff as necessary to carry out the general duties of the position.

COMPLEXITY/EFFORT:

Must be competent to work with spreadsheet, word-processing and relational database software at the highest end user level. Must be able to work on complex projects with minimum supervision. Must use judgment and discretion in setting own priorities; resolve conflicts in schedules and coordination of schedules to meet end user requests. Must be willing to work as a team member.

WORKING CONDITIONS:

Work is performed in climate-controlled environment with minimal exposure to safety hazards.

GENERALIZED WORK ACTIVITIES:

• Monitoring and Controlling Resources - Monitoring and controlling resources and overseeing the spending of money.

• Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.

• Working with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Providing Consultation and Advice to Others - Providing guidance and expert advice to management or other groups on technical, systems, or process-related topics.

• Scheduling Work and Activities -Scheduling events, programs, activities, as well as the work of others.

• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Communicating with Persons Outside the Organization - Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.